SHIPPING POLICY

STATIONERY

Please allow up to 10 working days for your stationery order to be delivered due to the nature of the customised products.

Shipping is £2.95 per stationery order.

 

GOLD LEAF SIGNS

Delivery is £5.95 for most gold leaf glass signs, these will be sent tracked & signed for.

The smallest glass sign (the initials) can be shipped for £2.95, the largest signs (Coffee & Jungle, and any bespoke sign at 70cm x 30cm) will ship at the higher rate of £8.95 as they are heavy and large parcels.

Given the nature of the product, the signs are always sent tracked, signed for and extremely well packaged, this is why the delivery rates may seem high, please do be assured i do not charge the whole delivery amount, most UK sign deliveries cost me over £12.

International shipping is available at £26 fully tracked.

. Gold leaf signs take a few weeks to make, once your order is placed, your sign will be with you within 4 weeks. 

If your order is urgent please send an email to info@buckandbear.co.uk and arrangements can be made for a quicker order process and delivery time.

RETURN POLICY

Sadly my items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns. Please contact me if you do have any concerns regarding your order and i will absolutely do my best to resolve the issue.

PAYMENT METHOD

I process all payments securely through my website or PayPal and accept all major credit and debit cards.

ENQUIRIES

I love to hear from you! If you have any feedback, issues or ideas please feel free to email me at info@buckandbear.co.uk

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BUCK & BEAR. A TRADING NAME OF CALLAN DESIGN LTD

Based in Newmarket, near Cambridge, Cambridgeshire

Call 07402 436436 to discuss any orders of bespoke design

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